Refund policy

1. REFUND POLICY

Last updated: October 17, 2026

Thank you for shopping with PRETTY SAVAGE. We want you to love your products. Because cosmetics and personal care items are health and hygiene products, our return rules are different from other retail items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will replace the item or issue a refund at no cost to you. To qualify:

Contact us at IAMPRETTYSAVAGE@GMAIL.COM within 14 days of delivery.
Include your order number and clear photos or video of the product and packaging. If the outer box is damaged, please photograph it before opening.
You may be asked to keep the item until we confirm next steps.

Minor dusting around powder pans, or small scuffs on outer shipping boxes from transit, are normal and are not considered damage.

Change-of-Mind Returns

Because of hygiene and safety concerns, we can accept returns only if the item is unopened, unused, sealed, and in its original packaging, and the return is requested within 14 days of delivery.

Opened, used, or swatched products cannot be returned.
Return shipping costs are the customer’s responsibility and are non-refundable.
Original shipping charges are non-refundable.
Do not send anything back without written approval from us. Contact us first and we will send return instructions and the return address. Returns sent without approval may not be accepted or refunded.

Non-Returnable Items

Opened or used cosmetics, skincare, bath, and body products
Brushes and applicators that have been used
Gift cards and final-sale or clearance items (if marked)

Refunds

Once we receive and inspect an approved return, we will email you the result. Approved refunds are issued to your original payment method within 5–10 business days, though your bank may take additional time to post it.

Orders That Are Lost, Undeliverable, or Returned to Sender

If a package is returned to us because of an incorrect or incomplete shipping address, or because delivery was attempted and no one received it, we are not able to refund the order. We can reship at the customer’s expense. Please double-check your address at checkout. If tracking shows delivery but you did not receive your package, check with neighbors and your carrier, then contact us and we will help you investigate.

Cancellations

Orders can be canceled or changed only before they enter processing. Contact us immediately at the email below. Once an order is in production or has shipped, it cannot be canceled.